STATE DEPARTMENT FEDERAL CREDIT UNION INTERNET ACCOUNT ACCESS DISCLOSURE STATEMENT
RETAIN FOR YOUR RECORDS
The following information defines and describes the types of Electronic Funds Transfers which are available to members with SDFCU Online service. It also contains your rights and responsibilities concerning these transactions, including your rights under the Electronic Funds Transfers Act. Please read this document carefully. You may want to print it or save it for future reference.
a. Obtain balances and other account details on your share and loan accounts.
b. Make transfers between your share accounts (regular share, share checking and Money Management accounts) and from your share account(s) to pay your consumer loans, MoneyLine personal line-of-credit, Home Equity line-of-credit, and Home Equity loans.
c. Withdraw funds from your share account(s), by check, to be mailed to you at your address of record on the next available business day.
d. Obtain loan advances from your MoneyLine and Home Equity lines-of-credit, by check, to be mailed to you at your address of record on the next available business day.
e. Review up to three months transaction activity on your accounts, excluding MasterCard and mortgage loans.
f. Download selected transactions to personal financial management software, including Quicken® and Money®.
g. Make payments to third parties within the US through Bill Payer service (service charges apply). Bill Payer service is provided to SDFCU members by Metavante.
b. The functions and limitations of SDFCU Online Internet account access service may be updated, without notice, at the option of State Department FCU in order to provide improved service to the membership.
Tell SDFCU at once, if you believe your account number, password, or any record thereof, has been lost or stolen, or if your account has been accessed without your authority. Telephoning is the best way of keeping your possible losses down, but you may also notify us via the Internet or by writing to the address below. You could lose all the money in your accounts, but if you tell us within two (2) business days of the loss, theft or unauthorized access, you can lose no more than $50 if someone accesses your account without your permission. If you do NOT tell us within two (2) business days after you learn of the unauthorized access, and we can prove we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.
If your statement shows any electronic fund transfer you did not make or authorize to be made, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.
Additionally, through SDFCU Online Internet account access service, you can view all of your transaction activity at any time.
a. If, through no fault of ours, you do not have enough money in your account to make the transfer.
b. If your transfer will go over the credit limit of your line-of-credit loan(s).
c. If the funds in your account are subject to legal process, such as garnishment or attachment, or if the account is subject to a pledge or security agreement.
d. If circumstances beyond our control prevent the transfer, despite reasonable precautions we have taken.
e. If you have reported an unauthorized use of your Password, reported it as stolen, or requested that we block the account, and we have as a result refused to honor the original Password.
a. If we return checks drawn on your account for insufficient funds or if we are unable to complete an electronic transfer because of insufficient funds.
b. Where it is necessary for completing transfers.
c. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
d. In order to comply with government agency or court order.
e. If you give us your written permission.
a. Tell us your name and account number.
b. Describe the error or the transaction you are unsure about, including the transaction confirmation number if possible, and explain as clearly as you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 calendar days to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not recredit your account.
If we decide there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.